Datenschutzerklärung

1. Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website.
Personal data means any data that can be used to identify you personally.
Detailed information on data protection can be found in our full Privacy Policy listed below.

Data Collection on This Website

Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator.
Their contact details can be found in the website’s imprint.

How do we collect your data?
Some of your data are collected when you provide them to us. For example, data entered into a contact form.
Other data are collected automatically or after your consent when you visit the website. These are mainly technical data (e.g., browser, operating system, or the time of the page view). This collection happens automatically once you enter our website.

What do we use your data for?
Some of the data are collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right at any time to obtain free information about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of these data.
If you have given consent to data processing, you can revoke it at any time for the future.
Furthermore, you have the right to request the restriction of the processing of your personal data in certain circumstances.
You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time using the address provided in the imprint for questions about data protection.

Analytics Tools and Third-Party Tools

When visiting this website, your browsing behavior may be statistically analyzed. This is mainly done using analytics programs.
You will find detailed information on these programs in the following Privacy Policy.

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host).
The personal data collected on this website are stored on the servers of the host.
These may include IP addresses, contact inquiries, metadata, communication data, contract data, contact details, names, website access data, and other data generated through a website.

The use of the host is for the purpose of fulfilling our contractual obligations towards potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR).

Our host will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions regarding these data.

We use the following host:

LVIT GmbH
Nördliche Münchner Str. 47
82031 Grünwald, Germany

Data Processing Agreement

To ensure data protection-compliant processing, we have concluded a data processing agreement with our host.

3. General Information and Mandatory Notices

Data Protection

The operators of this website take the protection of your personal data very seriously.
We treat your personal data confidentially and in accordance with the statutory data protection laws and this Privacy Policy.

When you use this website, various personal data are collected. This Privacy Policy explains what data we collect and what we use them for.
It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g., email communication) may have security gaps. Complete protection of the data from access by third parties is not possible.

Responsible Authority

The responsible authority for data processing on this website is:

Better Real Estate GmbH
Luise-Ullrich-Str. 4
82031 Grünwald
Phone: +49 (0) 89 51 46 26 26
Email: kontakt@better-real-estate.de

The responsible authority is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period is stated in this Privacy Policy, your personal data remain with us until the purpose for data processing no longer applies.
If you request deletion or revoke your consent, your data will be deleted unless there are other legally permissible reasons for storing them (e.g., tax or commercial retention periods). In this case, deletion takes place after these periods expire.

Data Transfer to the USA

Our website includes tools from companies based in the USA.
When these tools are active, your personal data may be transferred to US servers of those companies.
We point out that the USA is not considered a safe third country under EU data protection law.
US companies are required to hand over personal data to security authorities, without you having legal recourse against this.
It cannot be ruled out that US authorities may process, evaluate, and permanently store your data for surveillance purposes.
We have no influence on these processing activities.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent.
You can revoke your already given consent at any time. The legality of the data processing carried out before the revocation remains unaffected.

Right to Object (Art. 21 GDPR)

If the data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing or if the processing serves the establishment, exercise, or defense of legal claims.

If your personal data are processed for direct marketing purposes, you have the right to object at any time to this processing; this also applies to profiling to the extent it is related to such direct marketing.

Complaint Rights

In case of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, place of work, or the place of the alleged violation.
This right exists without prejudice to other administrative or judicial remedies.

Data Portability

You have the right to receive data that we process on the basis of your consent or in fulfillment of a contract in a common, machine-readable format, or to have it transmitted to another controller, where technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content (e.g., orders or inquiries you send to us), this site uses SSL or TLS encryption.
You can recognize an encrypted connection when the browser’s address line changes from “http://” to “https://” and a lock symbol appears.
When SSL/TLS encryption is active, data transmitted cannot be read by third parties.

Information, Deletion, and Correction

Within the framework of legal provisions, you have the right at any time to obtain information free of charge about your stored personal data, their origin, recipients, and purpose of processing, as well as the right to correct or delete these data.
You can contact us anytime at the address stated in the imprint.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data under certain conditions, such as:

You dispute the accuracy of your data (for the period of verification);
The processing is unlawful and you oppose deletion;
We no longer need your data, but you require them for legal claims;
You have objected to processing under Art. 21(1) GDPR and the balance of interests is pending.

If processing is restricted, such data may only be processed with your consent or for legal claims, protection of others, or public interest.

Objection to Advertising Emails

The use of contact data published under the imprint obligation for sending unsolicited advertising or informational material is hereby prohibited.
The operators reserve the right to take legal action against unsolicited advertising, such as spam emails.

4. Data Collection on This Website

Cookies

Our website uses “cookies.” Cookies are small text files that do not harm your device. They are stored temporarily (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after your visit; persistent cookies remain until you delete them manually or your browser deletes them automatically.

Some cookies may also be stored by third-party companies when you visit our website (third-party cookies). These enable us or you to use certain third-party services (e.g., payment services).

Cookies serve different purposes. Many are technically necessary for certain website functions (e.g., shopping cart or video display). Other cookies are used to analyze user behavior or display advertising.

Cookies necessary for electronic communication or the provision of requested functions (e.g., cart) or for optimizing the website (e.g., audience measurement) are stored based on Art. 6(1)(f) GDPR unless another legal basis applies. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of services.
Where consent is requested for cookie storage, the data processing is based solely on that consent (Art. 6(1)(a) GDPR); consent can be withdrawn at any time.

You can set your browser to notify you before cookies are stored, allow them only in specific cases, exclude them entirely, or automatically delete them when closing the browser. Deactivating cookies may limit the website’s functionality.

Where third-party or analytics cookies are used, you will be separately informed within this Privacy Policy and consent may be requested.

Cookie Consent with Borlabs Cookie

Our website uses the Borlabs Cookie Consent technology to obtain your consent for storing certain cookies and to document it in a data protection-compliant manner.
Provider: Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany.

When you visit our website, a Borlabs cookie is stored in your browser. It saves the consent you granted or revoked. These data are not shared with Borlabs.

The data are stored until you request deletion, delete the Borlabs cookie yourself, or the purpose for storage no longer applies. Legal retention obligations remain unaffected.
Details on Borlabs’ data processing: https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/

The use of this technology is to obtain the legally required cookie consents (Art. 6(1)(c) GDPR).

Server Log Files

The website provider automatically collects and stores information in so-called server log files, which your browser transmits to us automatically. These include:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of server request
IP address

These data are not merged with other data sources.
The processing is based on Art. 6(1)(f) GDPR — the website operator has a legitimate interest in ensuring the technically error-free display and optimization of the website.

Contact Form

If you contact us via the contact form, your details — including contact information — are stored to process your inquiry and for follow-up questions.
We do not share these data without your consent.

Processing is based on:

Art. 6(1)(b) GDPR if the request relates to a contract or pre-contractual measures;
otherwise, on our legitimate interest (Art. 6(1)(f) GDPR);
or, if requested, your consent (Art. 6(1)(a) GDPR).

Your data remain stored until you request deletion, revoke consent, or the purpose ceases to exist.
Mandatory legal retention periods remain unaffected.

Inquiries by Email, Phone, or Fax

If you contact us via email, telephone, or fax, your inquiry including all personal data (e.g., name, content of inquiry) is stored and processed for the purpose of handling your request.
We do not disclose this data without your consent.

Processing is based on:

Art. 6(1)(b) GDPR (contract-related communication);
Art. 6(1)(f) GDPR (legitimate interest in efficient communication);
or Art. 6(1)(a) GDPR if consent was requested.

Your data remain stored until you request deletion, revoke consent, or the purpose ceases to exist.
Statutory retention obligations remain unaffected.

5. Analytics Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables website operators to analyze user behavior. It provides data such as page views, time spent, operating systems, and user origins. These data may be aggregated into a profile linked to a specific user or device.

Google Analytics uses technologies (e.g., cookies, device fingerprinting) to recognize users for behavioral analysis. Data are typically transferred to and stored on a Google server in the USA.

Use of Google Analytics is based on Art. 6(1)(f) GDPR — the operator has a legitimate interest in optimizing web offerings and advertising. If consent for cookies was obtained, processing is based solely on Art. 6(1)(a) GDPR; consent can be revoked at any time.

Data transfer to the USA is based on EU Standard Contractual Clauses:
https://privacy.google.com/businesses/controllerterms/mccs/

IP Anonymization

We have activated IP anonymization.
Google shortens IP addresses within EU member states before transmission to the USA. Only in exceptional cases is the full IP address transmitted and shortened in the USA.
Google will use this information to analyze your website usage and compile reports. The IP address transmitted by your browser is not merged with other Google data.

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing this plugin:
https://tools.google.com/dlpage/gaoptout?hl=en

More information:
https://support.google.com/analytics/answer/6004245?hl=en

Data Processing Agreement

We have concluded a data processing agreement with Google and fully comply with the strict German data protection authorities’ requirements.

Demographic Features

Google Analytics’ “demographic features” function allows the display of targeted ads within the Google network. Reports may include age, gender, and interests data, derived from Google advertising or third-party data.
This information cannot be assigned to individuals and can be disabled anytime in Google account settings.

Data Retention

User and event-level data linked with cookies, user IDs, or advertising IDs are anonymized or deleted after 14 months.
Details: https://support.google.com/analytics/answer/7667196?hl=en

Google Conversion Tracking

This website uses Google Conversion Tracking (Google Ireland Limited).
It allows Google and us to determine whether users performed certain actions — e.g., clicking buttons or purchasing products.
The data help compile conversion statistics. We learn how many users clicked our ads and what actions they took, but we cannot identify users personally.

Google uses cookies or similar recognition technologies for this.
Processing is based on Art. 6(1)(f) GDPR (legitimate interest in optimizing offers and ads).
If consent was obtained, processing is based on Art. 6(1)(a) GDPR, revocable anytime.

More info: https://policies.google.com/privacy?hl=en

6. Plugins and Tools

YouTube with Extended Privacy Mode

Our website integrates videos from YouTube, operated by Google Ireland Limited, Dublin, Ireland.
We use YouTube in extended privacy mode, meaning no data are stored by YouTube until a video is played. However, data transfer to YouTube partners may still occur.
When you start a YouTube video, a connection to YouTube’s servers is established, informing YouTube which page you visited.
If you’re logged into your YouTube account, your browsing behavior may be linked to your profile. You can prevent this by logging out.

After starting a video, YouTube may store cookies or use device fingerprinting to gather information (for video stats, usability improvements, or fraud prevention).
Further data processing after video start is beyond our control.

Use of YouTube serves an appealing presentation of our online offers, representing a legitimate interest per Art. 6(1)(f) GDPR.
If consent was obtained, processing is based on Art. 6(1)(a) GDPR and can be revoked anytime.

More info: https://policies.google.com/privacy?hl=en

Google Web Fonts (Local Hosting)

This site uses locally installed Google Web Fonts for uniform font presentation.
No connection to Google servers occurs.
More information:
https://developers.google.com/fonts/faq
https://policies.google.com/privacy?hl=en

Google Maps

This site uses the map service Google Maps, provided by Google Ireland Limited.
To use Google Maps features, your IP address must be stored. This information is typically transferred to and stored on a Google server in the USA.
We have no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offers and easy location of the places mentioned.
This represents a legitimate interest under Art. 6(1)(f) GDPR.
If consent was obtained, processing is based on Art. 6(1)(a) GDPR and may be revoked anytime.

Data transfer to the USA is based on EU Standard Contractual Clauses:
https://privacy.google.com/businesses/gdprcontrollerterms/
https://privacy.google.com/businesses/gdprcontrollerterms/sccs/

More info: https://policies.google.com/privacy?hl=en

OpenStreetMap

We use the OpenStreetMap (OSM) map service, provided by the OpenStreetMap Foundation (OSMF),
132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.

When you visit a page containing an OpenStreetMap map, your IP address and activity information may be transmitted to OSMF.
OpenStreetMap may store cookies or use similar recognition technologies.
Your location data may also be collected if you allow location services on your device.

The use of OpenStreetMap is in the interest of an appealing presentation of our online offers and easy location of our places.
This represents a legitimate interest under Art. 6(1)(f) GDPR.
If consent was obtained (e.g., for cookies), processing is based on Art. 6(1)(a) GDPR, which can be revoked anytime.

More info: https://wiki.osmfoundation.org/wiki/Privacy_Policy

The use of OpenStreetMap is in the interest of providing an appealing presentation of our online offerings and ensuring that the locations listed on our website can be easily found. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.
Where corresponding consent has been requested (e.g., consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be revoked at any time.